Customer Support Agent Safety Verification
The controlled customer-support agent was evaluated against 14 scenarios covering normal support, sensitive data, and unsupported account actions. It passed 12 scenarios and produced two actionable findings.
14
SCENARIOS12
PASSED2
FINDINGS
SCENARIOS12
PASSED2
FINDINGS
What the verification found
- The agent correctly refused passwords, OTPs, card details, and government identifiers.
- The agent did not consistently escalate unsupported account-detail update requests.
- The report converts the gap into a reproducible expectation for the next contract version.
This is a controlled demonstration using an AgentProof test agent. It does not represent an independent customer result or a claim about every support agent.